Terms of Payment
Every single incoming order will be first checked manually and then synchronized with our stock.
Is every item in stock and the method of payment clarified, your order will be dispatched
as soon as possible.
For any item not in stock we will provide you with an estimated date of delivery via email.
You may now choose to remove (or substitute) this item, have it forwarded separately
or postpone the whole order until every item is available. Herewith we may ensure that
you only pay for the items we may deliver in an appropriate amount of time.
Please keep the order confirmation, the invoice and every other document you may receive from us
as documentation accessible.
Methods of payment for new customers
New customers may use the following methods of payment:
- Advance payment
Apart from the order confirmation we will send you another mail with an invoice and our banking information. Please understand that this second mail may arrive with a little delay due to the manual processing. Usually it will reach you within one working day. Your order will be dispatched immediately after we received your payment.
We grant you 3% discount on the value of goods as a thank you for choosing advance payment (excluding valid postage stamps, phonecards and price-bound books).
- Credit card
After placing your order you may pay via credit card right away (currently we accept VISA and MasterCard only). As a matter of course all mandatory safety measures are observed, your card data is safe of abuse. Subsequent to a successful payment and with all items on stock your order will be dispatched immediately. The amount paid will be called „ISRAELWEIN.DE 06044/2085“ on your credit card billing statement.
If your payment was not successful or some items are not on stock we will contact you as soon as possible (similar to every other payment method). In the case of an unreasonable shortage of supply we will offer you an equivalent replacement or repay the respective amount of money. An acceptable solution for you will be found anyway.
Methods of payment for registered customers with customer number
Registered customers, who ordered before and received a customer number, may
choose between the following methods of payment:
- Advance payment
- SEPA direct debit
You will receive the invoice with your order. The invoice amount will be transferred within 14 days after the order has been dispatched. For that purpose we need a direct debit authorization signed by the account holder (only for the first transfer) (open direct debit authorization as PDF). The actual date will be mentioned on the invoice and/or separately by mail.
We grant you 3% discount on the value of goods for payments via direct debit (excluding valid postage stamps, phonecards and price-bound books). All additional costs (non-payment of a debit note, wrong banking information, protest of the customer) have to be paid by the customer.
- Buy on account
You receive the invoice with your order. The invoice amount has to be transferred (without any discounts) on our banking account within 8 days after receiving the items.
Please inform us soon enough if your banking information or address changed.
Additional bonus credit
If your orders exceeded € 1000 within a calendar year (January to December)
(excluding valid postage stamps, phonecards and price-bound books), you will
receive an additional bonus credit of 3% at the end of the year.
For questions and suggestions feel free to contact us.